Frequently Asked Questions

Everything you need to know about your order and our performance gear.

How do I know which size to order?

We recommend referring to our specific size guide located on each product page. Since fit can vary between athletic and fashion styles, measuring your waist at the natural belt line will ensure the best support.

What is your return policy for undergarments?

Due to health and hygiene regulations, we can only accept returns on items that are unworn, unwashed, and in their original unopened packaging. Please contact our support team within 30 days of delivery to initiate a return.

Is the packaging discreet?

Yes. All orders are shipped in plain, unmarked mailers or boxes. The sender name on the shipping label will appear as 'JS Logistics' to ensure your privacy.

How should I care for my jockstraps to ensure they last?

To maintain the elasticity of the waistband and leg straps, we recommend machine washing in cold water on a gentle cycle and hanging them to air dry. Avoid using bleach or high-heat dryers.

Do you offer international shipping?

We ship worldwide. International delivery times vary by destination, typically ranging from 7 to 21 business days. Please note that customers are responsible for any local customs duties or taxes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.